Refund policy

Returns

You may request a return and refund within 14 days of delivery. Returned items must be complete and intact.

Return shipping costs are the buyer’s responsibility.

Refund processing
Once your refund is approved, we will process it within one week.

How to request a return

Sign in to your customer account to request a return for an eligible order, or email customer@rillrayjewels.com with your order number. Contact us for return shipping instructions before sending your item back.

Order cancellations

You may request to cancel your order before it has shipped. Submit a request through your customer account or email customer@rillrayjewels.com with your order number before shipment.